Terms of Use
These terms govern your use of the Smethurst Sales & Lettings website and client portal.
Acceptance of terms
By accessing the Smethurst Sales & Lettings website, client portal, or services, you agree to these Terms of Use. If you do not agree, please do not use our services.
Eligibility
You must be at least 18 years old and legally able to enter into contracts to use our services.
Use of the portal
Your account is for your use only. You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately if you believe your account has been compromised.
Property information
We make every effort to ensure property details, pricing, and yields are accurate, but information is provided in good faith and may change. Property particulars do not form part of any contract. You should verify any information material to your decision before proceeding, and we encourage independent due diligence and survey.
No financial advice
Content on our portal — including deal packs, case studies, and market data — is provided for information only and does not constitute financial, investment, tax, or legal advice. You should seek appropriately qualified professional advice before making investment decisions.
Your content
You retain ownership of documents you upload (identity, proof of funds, etc.). You grant us a licence to process and store them solely to deliver our services and meet regulatory requirements.
Our content
All branding, text, images, and materials we publish are owned by or licensed to Smethurst Sales & Lettings and may not be reproduced without our written permission.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our services. Our liability for losses that are a foreseeable result of a breach is limited to the amount you have paid us for the relevant service. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
Redress
We are a member of the Property Redress Scheme (Member No. PRS055020) and hold Client Money Protection. If you have a complaint that we cannot resolve, you may refer it to the Property Redress Scheme as an independent dispute-resolution service.
Changes to these terms
We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. Last updated: July 2026.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy·Terms of Use·Data Retention & Requests
Smethurst Sales & Lettings · PRS Member No. PRS055020 · Client Money Protection